100% peace of mind
guarantee
Most orders will
be despatched within 7 days, (2-3 working days for titanium), however
please allow up to 21 days for special orders.
All orders are
posted by Royal Mail Special Delivery, or insured airmail postage for
orders placed abroad.
If you are not entirely happy with your
jewellery, please return within 14 days for a full refund. The following
conditions apply:-
Please return in the original packaging, with
the valuation (where applicable).
The item will need to be posted
back to us by Special Delivery. We will not accept any responsibility for
any item lost or damaged by Royal Mail.
Upon receipt we shall
inspect the item for any wear. If returned in the same condition in which
it was sent a full refund will be credited to your credit or debit card.
Cheques can only be issued if payment was originally made by
cheque.
If evidence of wear is apparent we shall deduct a small
charge of £5.00.
If badly damaged or altered in any way we can
only credit the scrap value of the item returned.
If the item
returned is a special commission we shall need to discuss the refund, if
any, by telephone.
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