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GH Moore & Son
19 Vyse Street, Hockley
Birmingham B18 6LE
Tel: 0121 523 6488
Fax: 0121 554 9488
sales@ghmoore.co.uk
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Peace of Mind Guarantee

 



100% peace of mind guarantee

  •  Most orders will be despatched within 7 days, (2-3 working days for titanium), however please allow up to 21 days for special orders.
  • All orders are posted by Royal Mail Special Delivery, or insured airmail postage for orders placed abroad.
  • If you are not entirely happy with your jewellery, please return within 14 days for a full refund. The following conditions apply:-

    * Please return in the original packaging, with the valuation (where applicable).

    * The item will need to be posted back to us by Special Delivery. We will not accept any responsibility for any item lost or damaged by Royal Mail.

    * Upon receipt we shall inspect the item for any wear. If returned in the same condition in which it was sent a full refund will be credited to your credit or debit card. Cheques can only be issued if payment was originally made by cheque.

    * If evidence of wear is apparent we shall deduct a small charge of £5.00.

    * If badly damaged or altered in any way we can only credit the scrap value of the item returned.

    * If the item returned is a special commission we shall need to discuss the refund, if any, by telephone.


    Our commitment to hallmarking

    When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour.

    It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

    Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.

    (GH Moore & Son) is registered with the (Assay Assured ), ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

    For articles that are below the UK hallmarking Act’s mandatory weight for hallmarking (GH Moore & Son) operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.

    We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

    Find out what a hallmark looks like click here.


 

 

 

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